Refund policy

RETURNS, EXCHANGE AND SHIPPING  POLICY

Our policy lasts 7 days from the stamped date if the item is in the original condition and has no sign of visible wear. If days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All items must be New, Unworn, Unwashed, NO visible signs of wear such like: makeup, deodorant stains, fragrances etc. Any packing slip marked with the final sale stamps is final sale, no exceptions.

We reserve the right to refuse returns that do not meet our policy. Customer is responsible for return shipping costs or incorrectly given addresses. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with all tags and labels.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate include swimsuits or sanitary goods, hazardous materials, or flammable liquids or gases.

 Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Refunds (if applicable). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and you will have a credit in the store, we will no refund money.

Sale items cannot be refunded or exchanged. Clothing and merchandise on special sales and with discounts cannot be exchanged or returned. All merchandise in discount sales are final purchases, without returns, refund or exchanges. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at metamorfosisboutique.pr@gmail.com .

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail to metamorfosisboutique.pr@gmail.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

IMPORTANT: Exchanges and returns are not accepted without prior communication and authorization from us. If we receive returns without such prior communication and authorization, we will NOT accept the shipment; it will be marked "REFUSED" so that it is returned to the sender. We do not accept returns of parts that the customer has paid for but no longer wants. We respect your purchase and do not resell your part.

Shipping Policy

Thank you for your purchase. Please review our shipping policy below:

Shipping Method

All orders to Puerto Rico and United States are shipped via United States Postal Service (USPS) Ground.

Once your order has been handed over to the postal service, tracking information will be provided (if applicable).

Delivery Times

Delivery times are estimates provided by the postal service.

We do not have control over transit times and are not responsible for delays caused by USPS, weather conditions, holidays, logistical issues, or other circumstances beyond our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • If a package is returned due to an incorrect address, the customer will be responsible for paying the reshipping cost.

Shipping Costs

  • Customers are responsible for paying the shipping costs for their orders.
  • If reshipping is required due to an incorrect address or incorrect information provided by the customer, the customer will be responsible for paying the shipping cost again.

Liability

Once an order has been transferred to the postal service, we are not responsible for:

  • Delivery delays
  • Lost or damaged packages during transit
  • Acts or omissions of the postal service

For any shipping-related issues, customers should contact USPS directly using the provided tracking number.

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